عنوان مقاله [English]
The implementation of Enterprise Resource Planning (ERP) projects is in need of large investment. Reports are indicative of the
fact that the execution of a considerable number of such projects has failed. Studies show that the aim of rapid implementation
in such projects has not been achieved and, naturally, the failure of fundamental goals in these projects has imposed huge costs
upon the investors. On the other hand, these failures have been the cause of elimination of the markets for such products, as well as skepticism among managers and investors about their advantages. This has recently led to researchers carrying out some studies on the identification of the critical success factors in implementing such projects. Although each of the conducted researches has placed emphasis on some particular axes, there is no summing--up regarding these factors, in the form of a guidebook, to be used by the project managers. This paper seeks to compare and evaluate various models of studying the critical success factors in the implementation of ERP projects. The comparison of such models has resulted in presenting the common and basic criteria, which have been emphasized in all the related approaches, as a guidebook. Statistical experiments performed on the data, which are acquired by questionnaires and interviews with Information and Communication Technology experts, approve the effect of the factors introduced by the literature models. However, considering the circumstances of the country and expected differences in ranking and importance of the factors, a customized model for critical success factors in ERP projects is presented.
Regarding the recent presence of such systems in Iran's market, it is of great importance that the investors and project managers
pay attention to the provided critical success factors.