عنوان مقاله [English]
In the redesign phase of Business Process Reengineering (BPR),the scope and activity flow of business processes are recreated,
independently and differently from existing situations. This is the most difficult and vague phase in BPR, without many existing
guidelines. The benchmarking approach is proposed here as a framework for redesigning the new and ideal processes. The ideas may come from similar or even dissimilar businesses.